According to JD Power, in 2005, the average car buyer visited 4.5 dealers before buying a car. The key to success back then was to ensure that your dealership was the one they remembered and went back to. Now, the average buyer visits just 1.4 dealers and is “transaction ready” when they arrive on site. The key now is to make sure that yours is the first showroom they visit. So just how is this achieved?
In recent years, just about every retail group of a significant size has formed their own training department or academy, but is the impact they bring effective, when in-house trainers are expected to be all things to all men?
When buying equipment, many companies adopt a value engineering approach to ensure that it does all of the tasks required for the best price. This is achieved by first producing a detailed specification of the tasks that the equipment is required to perform. When it comes to hiring people many companies fail to do this, letting themselves and the employee down.
Coachworks Director Adrian Baker has received the IMI Accredited Assessor recognition. The accreditation is designed for individuals who play a vital role in the assessment process of IMI Accreditation…
Addressing two hundred of the “great and the good” at an AM Conference earlier this year, Coachworks MD Karl Davis stated that some businesses were in danger of seeing their performance stall, as they enjoyed their previous successes for a little too long. For some, this is already proving to be the case!
At a point when wage bills are increasing, it’s time to add value not just cost; says Coachworks’ Senior Consultant Adrian Baker!
