Articles from: April, 2018

Address aftersales soft skills to improve customer engagement, urges Coachworks Consulting

23 April 2018

Coachworks Consulting is calling on car brands to review the soft skill shortfall which is limiting aftersales staff ability to engage with customers.

MARCH 2018 SALES WERE DOWN BUT THERE ARE STILL GROWTH OPPORTUNITIES FOR CUSTOMER-CENTRIC DEALERS

05 April 2018